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One of the most critical roles for a Dental Assistant is talking with patients and making them feel safe and cared for.

Caitlin: “Amber enjoys talking to her grandmother and is always trying to put her mind at ease. But she’s timid around strangers. I don’t think she’ll be a great dental assistant.”

Jillian: “Jenny’s people skills are some of the best I’ve ever seen. She’s considerate of others and involves them in the conversation. She can be a great dental assistant.”

 

If the information in the box is true, whose reasoning is correct?